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‎05-29-2022 09:36 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z9AV)
Operating System: Microsoft Windows 11

My adapter number TPN-DA09 has broken and my warranty is till valid. I am now in UK and I bought it in Hong Kong. Will I still get the adapter for free by the global warranty?

Category:
2 REPLIES 2

‎05-29-2022 10:09 AM

HP Recommended

Verify your warrantee here

https://support.hp.com/us-en/checkwarranty

 

The power adapter should be covered during product warrantee period. Normal wear and tear is not covered.

If the power cable had a different plug in Hong Kong then there might be a problem getting the correct cable in UK

 

call support

https://www.hp.com/us-en/contact-hp/ww-contact-us.html

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‎05-29-2022 10:14 AM

HP Recommended

Thanks! I have check the plug and it’s the same as UK

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