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HP Recommended
HP Notebook - 17-by0062cl
Microsoft Windows 11

I noticed my laptop is swollen where the battery is located.  I looked it up and it must the battery itself that is swollen.  I tried to send a message to HP by opening a case with them but both times I attempted I received this message:  "The service is temporarily unavailable. Please try again later."   

The notebook is out of warranty so I know I would have to pay for a replacement battery, but I don't know how much it would cost and I don't know how to even replace it.  Any suggestions?

 

 
 
 

swelling in notebook

2 REPLIES 2
HP Recommended

Your system is comparatively easy to replace the battery.  There is a video here of a disassembly.

https://www.youtube.com/watch?v=EKzqMIC8nUI

 

item 18 on page 16 is the battery

http://h10032.www1.hp.com/ctg/Manual/c08119882.pdf

 

I managed to get a battery replaced on my out of warrantee surface pro 4 when I mentioned I took it frequently on plane trips and was afraid it might catch on fire.  However, the SP4 had a well known problem with overheating and a proven record of catching on fire. Your system is far easier to disassemble.

 

You can get a price from HP as follows.

1) Click on this link -
https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.
To obtain parts use this list.  Put in your serial # or product ID and look for a battery.
https://parts.hp.com/hppartsIGSO/Part_Resellers.aspx?from=ERP&cc=GB〈=EN&geo_code=EMEA

 

Depending on your location there might be a local repair service or a charter school that can do a repair.


I am a community volunteer and not work for HP.
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If I helped solve your problem please mark this as a solution.

HP Recommended

Thank you for your response. I'm going to bring it to a local computer repair busyness and they will take care of it and they'll also check if there are any other issues. 

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