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05-04-2022 04:24 PM
I noticed my laptop is swollen where the battery is located. I looked it up and it must the battery itself that is swollen. I tried to send a message to HP by opening a case with them but both times I attempted I received this message: "The service is temporarily unavailable. Please try again later."
The notebook is out of warranty so I know I would have to pay for a replacement battery, but I don't know how much it would cost and I don't know how to even replace it. Any suggestions?
05-05-2022 07:29 AM - edited 05-05-2022 07:30 AM
Your system is comparatively easy to replace the battery. There is a video here of a disassembly.
item 18 on page 16 is the battery
I managed to get a battery replaced on my out of warrantee surface pro 4 when I mentioned I took it frequently on plane trips and was afraid it might catch on fire. However, the SP4 had a well known problem with overheating and a proven record of catching on fire. Your system is far easier to disassemble.
You can get a price from HP as follows.
1) Click on this link -
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web form and proceed further.
To obtain parts use this list. Put in your serial # or product ID and look for a battery.
Depending on your location there might be a local repair service or a charter school that can do a repair.
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