Bluetooth Driver

[mangoteama]

Hi, my HP Pavilion All-in-One 23-b217c is having issues with the Bluetooth connection. It does not let me connect my devices and when I run the troubleshooter, it says there are no Bluetooth drivers detected. I went to my device manager, and it does not show my Bluetooth driver unless I click show hidden devices. I've tried resetting my PC and reinstalling Windows and that did not fix the problem. Does anyone have any suggestions?

[Paul_Tikkanen]

Hi:

The first thing to try would be to install the latest Bluetooth driver for the Intel Wi-Fi adapter from the link below:

Intel® Wireless Bluetooth® for Windows® 10 and Windows 11*

If that doesn't work, then it sounds to me like the Bluetooth radio on the Wi-Fi adapter has failed.

The easiest thing to do would be to purchase a USB Bluetooth adapter.

Amazon.com: ASUS USB-BT500 Bluetooth 5.0 USB Adapter with Ultra Small Design, Backward Compatible wi...

Otherwise, you will have to replace the internal Intel 3168AC Wi-Fi adapter that the parts list indicates your PC comes with, which isn't a very easy thing to do.

HP PartSurfer

If you want to replace the internal card, you may as well upgrade it to this model:

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro    HP part #L35282-005 

This service manual does not provide the instructions for how to replace the Wi-Fi card, but it will help you get to where it is located.

Microsoft Word - 854285-001 - Fangio_Memory Module_CSR.doc (hp.com)

This service video for a notebook PC provides general instructions for how to remove and replace the type of Wi-Fi card your PC has.  The procedure starts at minute 15:10

Removing & replacing parts for HP ProBook 450 G7, ZHAN 66 Pro A 14 | HP Computer Service (youtube.co...

[mangoteama]

Is there a way to check if the issue is a failed Bluetooth radio on the Wi-Fi adapter? Also do you know what might have caused it to fail?

[Paul_Tikkanen]

There's no way to test for the hardware failure that I know of, and I wouldn't know what would cause the failure.

Things happen.