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‎02-11-2023 09:35 AM

HP Recommended
Product: HP ProOne 440 23.8 inch G9 All-in-One Desktop PC (564F7AV)

Can you help please?

 

I have recently had a firmware update (2.7.0.0),

 

Since then I have not been able to pair my Bluetooth mouse or keyboard. I have put new batteries in both, turned my Bluetooth off  and on but my PC just cannot see them anymore.

PC says all drivers up to date 

I chatted with Microsoft support and they said reinstalling my Windows 11 Pro version 22H2 should fix it.... It Didn't

 

Microsoft QHG-00004 Bluetooth Keyboard and Mouse

 

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