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Squarehead42
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Message 1 of 28
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Bluetooth disappeared from Device Manager on Pavilion All-In-One 24-b016

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Pavilion All-In-One 24-b016
Microsoft Windows 10 (64-bit)

Bluetooth disappeared from Device Manager.  Tried HP Assistant - no luck. Tried to update BIOS and drivers as suggested but find multiple choices and I don't know which is correct.  How can I get my Bluetooth back?

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banhien
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Message 2 of 28
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@Squarehead42 

 

Your machine uses Intel 3165 WiFi card. Please download and re-install the following Intel Bluetooth Driver (Windows 10) software

 

   https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84411.exe

 

Regards.

BH
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MarkP_100
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Message 3 of 28
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Hi,

 

I have the same issue - Device Manager has no references to Bluetooth, scanning for new hardware doesn't pick this up.

I have a Pavilion All-in-One 24-b209na.

Could you confirm if the recommended fix resolves the issue, and if so what drivers I need to install on this machine?

Thanks,

Mark

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Squarehead42
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Message 4 of 28
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I have tried installing this several times with no luck.  Intel's website shows a newer version (March 2019) that it recommends installing but no luck - my Device Manager still shows a driver dated Dec. 2018. Is a Windows Reset in my future?

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Squarehead42
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Message 5 of 28
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Submitted a support request to Intel.  Keeping my fingers crossed.

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MarkP_100
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Well I've tried just about everything...

- setting BIOS back to factory defaults

- used Intel Driver and Support assistant to set to latest driver

- reinstalled Bluetooth driver using HP Recovery Manager

- installed driver from HP Support site, Intel Bluetooth Driver (Windows 10) 20.20.0.5 Rev.B

Still no sign in Device Manager.

Anything else you can suggest I try?

Thanks, Mark

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Squarehead42
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Message 7 of 28
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Heard back from Intel customaer support.  They want to do a remote session and a "wireless clean install" of the unit.  Will post the results.

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MarkP_100
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How did you get on Squarehead42 - did you get your Bluetooth back yet?

 

Thanks, Mark

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Squarehead42
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Sorry for the delay.

Intel tried to install the driver update to 20.xxxxx from 18.xxxxx without success. Taking your suggestion that Windows update may be the cause, I tried to do a System Restore.  All my previous restore points are gone; only have 4/5/19 and 4/9/19, both of which are useless.  Also, my Windows update history is confusing.  Still looking for the Windows 10 Creator update to try to revert back to previous version.

Also, I found an Intel driver update to 19.xxxxx from 18.xxxxx which I installed.  No luck with restoring Bluetooth with that.

I'm kind of tied up with some personal things right now so it may be a few days before I can give this any serious attention. 

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MarkP_100
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Message 10 of 28
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Thanks for the update - HP Support, can you provide any guidance?

Thanks, Mark

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