Bluetooth does not connect of stay connected

[braxx201]

I have tried connecting two devices and they both are not able to stay connected.

My PC will recognize the device, Kimble Fire HD and says it is "paired". But I cannot connect it. With multiple tries, it sometimes is momentarily connected,  after verifying a code  but then, not. The PC shows the device, The Fire shows the device but no connedtion.

I have seen some MS topics about uninstalling and reinstalling BT, checking driver updates(unsuccessful), etc but I would like your advice.

[Echo_Lake · Accepted solution]

@braxx201

Thank you for posting back.
 

Don't worry as I'll be glad to help, I did go through the previous post regarding dual display setup.  As we have limited support boundaries in the support community as of now.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[braxx201]

Thank you. I was able to "bluetooth' another device successfully so I am OK AND I got to share my screen with the TV.

Thanks for all the time you guys and gals put in trying to help us!

[Echo_Lake]

@braxx201

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. 

Have a great day!