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- Bluetooth functionality has disappeared from HP Pavilion All...
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11-03-2018 03:01 PM
Bluetooth functionality disappeared from PC. Was connected and paired with a Bose SLll speaker. When first noticed no functionality, Bluetooth was shown under hidden devices but nowhere else. Have tried uninstalling and reinstalling and every other fix suggested. Will not download updates of current or previous versions of Realtek Bluetooth driver. At the point where I think I should do a restore to factory settings but would rather not if there’s another fix. Would appreciate any help I can get. Have spent several hours trying everything I know and have researched with no success.
11-03-2018 03:20 PM
No, your machine has Intel Bluetooth (Wireless LAN - 11ac INT 3168.NGWG M.2 MOW) as from its parts list
http://partsurfer.hp.com/Search.aspx?searchText=Z5L74AA
Please download and install the following software for Intel Bluetooth Driver (Windows 10):
https://ftp.hp.com/pub/softpaq/sp84001-84500/sp84411.exe
Regards.
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11-04-2018 04:22 AM
Hi
If you used a CMD (DOS) box and typed a few commands like...
C:\>getmac Physical Address Transport Name =================== 48-48-48-48-48-27 \Device\Tcpip_ B0-5A-DA-DE-84-28 Media disconnected 48-48-48-48-48-28 Media disconnected
I get 3 things and the only one active is my WiFi -27 -28 is my bluetooth and is disconnected.
AND/OR
C:\>PowerShell -Command "Get-NetAdapter" Name InterfaceDescription ifIndex Status MacAddress LinkSpeed ---- -------------------- ------- ------ ---------- --------- WiFi Realtek RTL8723BE 802.11 bgn Wi-Fi A... 24 Up 48-48-48-48-48-27 72.2 Mbps Bluetooth Network Conn... Bluetooth Device (Personal Area Netw... 23 Disconnected 48-48-48-48-48-28 3 Mbps C:\>PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver" Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion ---- -------------------- -------------- ---------- ------------- ----------- WiFi Realtek RTL8723BE 802.11 bgn Wi-Fi Ad... rtwlane.sys 2018-02-24 2023.66.11... 6.70 Bluetooth Network Conn... Bluetooth Device (Personal Area Network) bthpan.sys 2006-06-21 10.0.17134.1 6.30 Ethernet Realtek PCIe FE Family Controller rt640x64.sys 2015-05-05 10.1.505.2015 6.40
You get obvious information like the bluetooth is there and has a driver.
If in doubt please ask.