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- Re: Bluetooth has stopped working

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07-09-2020 09:20 AM
Follow the steps in the below article and check if it helps.
https://support.hp.com/in-en/document/c06100754
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
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The_Fossette
I am an HP Employee
07-09-2020 09:38 AM
Hi The_Fossette and thanks again for replying. I followed all the steps in the link you sent me and, whilst the driver for the Realtek Bluetooth 5 Adapter did update, the results are the same after the PC Restart.
07-11-2020 11:30 AM
@V-Strom If none of that worked, I suggest you create a backup of all your personal data into an external storage, and then reset windows: click here for details,
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
07-20-2020 11:39 AM
@V-Strom Absolutely, getting the dongle is a good option, and let me know if you need anything else.
Have a good day.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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