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Sergiy11
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Solved!

Bluetooth is no longer available

HP Recommended
HP Pavilion Pro 24-x070na
Microsoft Windows 10 (64-bit)

Hello, Bluetooth has stopped working on my desktop. I checked on Device Manager and updated Realtek Bluetooth 4.2 Adapter, however after a few seconds the yellow triangle with explanation mark is back. I tried to fix the issue via Windows troubleshooter, but without any luck. The problems found: Check Bluetooth radio status - not fixed, Realtek Bluetooth 4.2 Adapter has a driver problem - not fixed. Any ideas about what should I do next? Many thanks in advance.

Sergiy

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Paul_Tikkanen
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Anytime, Sergiy.

 

Glad to have been of assistance.

 

Paul

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Paul_Tikkanen
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Hi, Sergiy:

 

The only suggestion I can offer would be to see if this works.

 

Go to the windows control panel>programs>uninstall a program.

 

If there is any Realtek Bluetooth software listed there, uninstall it.

 

Then go to the device manager, click to expand the Bluetooth device manager category, right click on the Realtek Bluetooth adapter, select Uninstall and check the uninstall driver box.

 

Restart the PC and see if installing this driver resolves the problem.

 

1.7.1021.3000      Dec 6, 2019

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100556.exe

 

Fix and enhancements:
- Fixes an issue where a Bluetooth mouse paired to the system does not function properly after the Bluetooth speaker/headset is changed to the HFP profile.
- Fixes an issue on a system connected to a Bluetooth mouse which causes an error symbol (yellow bang) to be displayed after the system is idle for a period of time.
- Enhances WLAN/Bluetooth coexistenc

 

If that doesn't fix the problem then it is possible the Bluetooth radio chip on the Realtek wifi adapter board has failed.

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Sergiy11
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Thank you so much, Paul.

I've performed the tasks as suggested, but the problem is still there.

I have also checked on Device Manager under properties for Realtek Bluetooth 4.2 Adapter and it says 'Windows has stopped this device because it has reported problems. (Code 43)'

 

Paul, should I now try fixing the Bluetooth radio chip on the Realtek wifi adapter board? How would I do that?

 

Many thanks again,

Sergiy

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Paul_Tikkanen
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You're very welcome, Sergiy.

 

Sorry that didn't work.

 

If it is a hardware issue, you would have to replace the wifi adapter.

 

You can't fix just the Bluetooth.

 

It is probably not an easy task to do in an All in One PC, and I cannot find any service manuals or service videos for how to get inside the PC

 

You may want to opt for an external USB Bluetooth adapter.

 

I use this one, for example...

 

https://www.amazon.com/Kinivo-USB-Bluetooth-4-0-Compatible/dp/B007Q45EF4

 

 

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Sergiy11
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Hi Paul,

All has been noted and I will order the external USB Bluetooth adapter. It should arrive by Friday and hopefully, it will resolve the issue.

Thank you ever so much again.

Sergiy

 

 

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Paul_Tikkanen
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Anytime, Sergiy.

 

Glad to have been of assistance.

 

Paul

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