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04-10-2020 11:08 AM
04-14-2020 05:05 AM
Welcome to the HP Support Community!
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Next ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & Security > Windows Update .
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue
I Am An HP Employee
04-18-2020 02:55 PM - edited 04-18-2020 04:24 PM
Thank you for replying to my inquiry. I had the HP Assistant pre loaded on my computer when I first turned it on. All the drivers that were needed and all the windows updates available have been installed on the computer. The problem has still persisted. I bought a wireless Bluetooth dongle on Amazon for $10 in an attempt to create a work around. I wasn't sure it would work as it was just a guess as to how to solve this issue. Since plugging in the dongle my issue with the sound cutting out has disappeared. I'm still not sure how the original issue is happening, but as a last resort and a quick fix I can recommend the dongle as a resolution to resolve this problem for anyone having similar issues. I am by no means an expert and very well could have missed something, but I am happy with this resolution. I have plenty of USB slots, so this is not inconvenient. For anyone who wants to chime in with their two cents for other people's benefit, please do. I don't want my experience to mislead anyone. It worked for me. Other people's individual scenarios could vary. Thanks again for your assistance.
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