• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

So I have a hp detachable laptop with the detachable keyboard and everything was working fine.but today when I woke up the keyboard isn’t working. I cannot type anything and the mouse touchpad isn’t working either.How do I fix this

2 REPLIES 2
HP Recommended

Hi there,

Could you write your device name or product number?

HP Recommended

HP ENVY x2 Detachable PC 13 - windows 10

Product number- K2V81EA#ABV

 

The bluetooth keyboard supplied with the laptop has stopped charging and is now dead.

Bluetooth settings confirms that the keyboard is not present to be paired.

The keyboard is connected to the base of the computer for charging.

The switch on the keyboard is set to the left (green/on).

There is no indication of charge etc from the charging light.

There is no light from F12 (bluetooth) button when pressed for the required 3 seconds.

Please advise something other than return to vendor as this is not possible due to location.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.