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07-07-2020 01:05 AM
The BT is very slow to reconnect my Microsoft Designer Keyboard when the computer is first started and, subsequently, whenever the keyboard is woken.
I have checked that drivers are up to date and run various troubleshooters with no success to date. Any suggestions?
07-09-2020 01:33 PM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.
Follow the steps in the below article to find the product details.
Look forward to hearing from you and you have a great day!
I am an HP Employee
07-10-2020 11:10 AM
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
07-10-2020 08:03 PM - edited 07-10-2020 08:05 PM
Thanks for trying to help. As I wrote in my original post, I have ensured that all drivers are up to date. I also went to the Intel site and downloaded their latest BT driver. And, to be sure I've just rerun HP Support Assistance and Windows Update again.
The frustrating thing is that the keyboard worked well with my seven-year old computer with a BT4.0 external dongle. I didn't have any connect delays or lost keystrokes. But now, with my brand new, fancy HP computer it doesn't work nearly as well.
When I first start the computer I often have to use to on-screen keyboard to log in because the BT keyboard won't reconnect. Later, the keyboard will generally reconnect with a few seconds delay but, unfortunately, will have lost any keystrokes that were typed before I realised the keyboard hadn't reconnected quickly enough.
So, still looking for a solution.
07-11-2020 10:30 AM
Since this is a brand new PC I suggest you contact HP Support and our Support Engineers should be able to Remote into your computer and sort this out
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
I Am An HP Employee