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‎07-14-2023 09:33 AM

HP Recommended
Product: ENVY23 TouchSmart
Operating System: Microsoft Windows 10 (64-bit)

After Microsoft updates Bluetooth function stopped and visibility in Device Manager became hidden. Unhiding view in Device Manager revealed Bluetooth Device (Ralink Bluetooth PCIe Adapter) but in a problem state. Uninstalling the adapter then restarting the PC did not solve the problem.

Category:
2 people had the same question
1 REPLY 1

‎07-14-2023 11:49 AM - edited ‎07-14-2023 11:52 AM

HP Recommended

You should have rolled back the driver instead of uninstalling it.

 

See if it is still possible to roll it back.  if it is grayed out like mine then it is too late

BeemerBiker_1-1689356928674.png

 

In that case please supply your product ID so the latest driver can be found

or pick one of these and lookup the driver

https://support.hp.com/us-en/deviceSearch?q=ENVY%2023&origin=pdp

 

 

 

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