Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Bluetooth mouse installation to Macbook

HP Recommended
Bluetooth mouse Z5000
Mac OS X 10.10 Yosemite


I cannot connect my new wireless HP Bluetooth mouse to my Macbook air. Bluetooth is on, mouse button is ON, battery is in, but the mouse light is off and there is no connection between Macbook and mouse. Could somebody explain what I shoud do, please?

Thank you!




HP Support Agent
HP Support Agent
21,059 21,046 1,279 1,305
Message 2 of 2
Flag Post
HP Recommended


Welcome to HP Support Community


Have you tried the Mouse with a Windows PC?


Please try replacing the Batteries and if the Mouse light doesn't come on with new Batteries, please contact HP Support for replacement Mouse if it's within Warranty


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you




I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation