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Denherb
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Solved!

Bluetooth not detected anymore by Windows 10

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HP Envy 34-a090
Microsoft Windows 10 (64-bit)

Suddenly windows gave the message that a connected USB device was not recognized. only usb device connected was mouse and keyboard which are working fine.

In the device manager internal bluetooth adapter is not recognized anymore and a usb device is showing

Onbekend USB-apparaat (verzoek voor apparaatdesciptor is mislukt) Dit apparaat is gestopt omdat er problemen zijn gerapporteerd. (Code 43)

installed the HP driver from the support site, but no changes

run all possible availables updates by MS and HP, still not recognized

reinstalled windows from the recovery disk, no changes

 

Any ideas?

 

Regards

 

Herbert

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MKazi
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@Denherb

 

You're most welcome. 🙂

 

As @A4Apollo is out of the office today, I'm replying to you. 

 

I read that the onboard bluetooth is detected and hope it stays that way. You've done a remarkable job.

 

Take care! 

View solution in original post

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A4Apollo
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Hey there! @Denherb, Thanks for stopping by the HP Support Forums!

 

I understand you have Bluetooth issues with your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Do you see the Bluetooth driver listed in the device manager?

 

Please provide the product number of your PC to assist you better.

 

As you mentioned the Bluetooth is not getting detected on your PC anymore.

 

Uninstall the Bluetooth driver from device manager on your PC and install the latest driver using HP support assistant.

 

Refer this article to know more information about using HP support assistant.

 

Please try the steps recommended below.

 

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

 

Also, try the steps recommended below.

 

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

 

Refer this article to further troubleshoot Bluetooth issues with your laptop.

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

I'll keep an eye out for your response!

 

I hope you have a great day! 🙂

 

 

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

 

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

A4Apollo
I am an HP Employee

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Denherb
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Hi,

 

Thak you for your reply.

As stated no bluetooth is shown, only an unrecognized device that I already tried to delete and reinstall in several ways.

 

No changes, software or hardware were done.

 

Bluetooth services are started and set to automatic.

 

Product number of the PC: N0H68AV

 

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A4Apollo
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@Denherb, Thanks for your quick response and time.

 

I appriciate your efforts for trying out the steps.

 

As you mentioned the Bluetooth drivers are not listed in device manager anymore.

 

Try installing the Bluetooth driver using HP recovery manager and check if it helps.

 

Refer this article to know how to restore drivers using HP recovery manager.

 

If the issue still persists after trying out the steps.

 

It is a hardware issue with your PC, please contact HP support for service options.

 

Link to contact HP.

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day ahead! 🙂

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                  

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Denherb
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Topic can be closed.

After moving the PC back to the study room, it detected the onboard bluetooth again. So probably disconnecting the powerplug of the PC resolved all issues.

 

Thanks for all the support

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MKazi
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@Denherb

 

You're most welcome. 🙂

 

As @A4Apollo is out of the office today, I'm replying to you. 

 

I read that the onboard bluetooth is detected and hope it stays that way. You've done a remarkable job.

 

Take care! 

Was this reply helpful? Yes No
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