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GhostFire04
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Message 1 of 2
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Bluetooth not pairing

HP Recommended
HP ENVY
Microsoft Windows 10 (64-bit)

As the title says some Bluetooth devices refuse to pair, I constantly get the "Didn't get a response from the device" message and it is really annoying! I have seen plenty other posts about this but none of their fixes fix this. I am trying to pair 2 Nintendo switch joycons (Made sure they are syncing and disconnected from the switch) but it's not only them that do this, my phone doesn't pair but other peoples do! I'm not sure what is wrong please help.

1 REPLY 1
A4Apollo
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Message 2 of 2
Flag Post
HP Recommended

Hi! @GhostFire04, Thanks for stopping by the HP Support Community!

 

Don't worry I'd like to help you out.

 

Do you see the Bluetooth driver listed in the device manager?

 

Please share the product number of the PC to assist you better.

 

Let's continue with the troubleshooting steps now.

 

Uninstall the Bluetooth driver from the device manager on your PC and install the latest Bluetooth driver and BIOS using HP support assistant.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

Please try the steps recommended below.

 

Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally, select "Standard Serial over Bluetooth link"

 

a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.

 

Also, try the steps recommended below.

 

press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.

 

Refer this article to further troubleshoot Bluetooth issues with your laptop. Click Here

 

Let me know if this helps!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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