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‎06-09-2019 06:56 PM - last edited on ‎06-09-2019 08:06 PM by Retired

HP Recommended
Product: HP ENVY 700-230qe CTO Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

hi

my system is :

Serial number: [edited} Product number: E6S61AV

my Bluetooth has stopped working. it has become hidden in the device manager and i dont see the on/off toggle any more on the Bluetooth driver.

any help will be highly appreciated

 

2 people had the same question
2 REPLIES 2

‎06-10-2019 05:37 PM

HP Recommended

@hareler 

 

Its support page does not have drivers for Windows 10. Please try the following  Ralink Bluetooth driver for Windows 10:

 

    http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

 

Regards.

BH
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‎06-11-2019 08:00 AM

HP Recommended

thank you so much for helping.

i did and installed it but it didnt help

 

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