• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY 700-230qe CTO Desktop PC
Microsoft Windows 10 (64-bit)

hi

my system is :

Serial number: [edited} Product number: E6S61AV

my Bluetooth has stopped working. it has become hidden in the device manager and i dont see the on/off toggle any more on the Bluetooth driver.

any help will be highly appreciated

 

2 REPLIES 2
HP Recommended

@hareler 

 

Its support page does not have drivers for Windows 10. Please try the following  Ralink Bluetooth driver for Windows 10:

 

    http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

thank you so much for helping.

i did and installed it but it didnt help

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.