cancel
Showing results for 
Search instead for 
Did you mean: 
BStanfi1
Level 1
5 2 1 1
Message 1 of 2
194
Flag Post

Solved!

Bluetooth "Stereo" Problems

HP Recommended
HP Envy
Microsoft Windows 10 (64-bit)

I finally bought a pair of Beats headphones to go with the audio on my desktop.
Well, the desktop's Bluetooth is not playing nice with the headphones.

 

Here's the specifics of what is going on:
The desktop provides 2 options for my Beats: "headset" and "Bluetooth A2DP Stereo".

(This is normal & happens with other bluetooth devices I use).

"Headset" mode works fine, though it has terrible quality as usual.

"Stereo" mode is very choppy, like every second or more.

 

I've troubleshooted all the stuff that websites & the HP Virtual Agent have suggested:

I've tried turning the headphones & desktop off & on again.

I've updated, uninstalled, & reinstalled the Bluetooth & Beats drivers.
I've turned off hands-free telephony.

It's not distance, as I'm testing this less than 2 feet from the desktop.

The computer says that that the headphones are performing properly.
The headphones have zero problems when paired with my iPhone.

 

I'm at a loss for what to try next. Any suggestions?

1 REPLY 1
BStanfi1
Author
Level 1
5 2 1 1
Message 2 of 2
Flag Post
HP Recommended

Nevermind, y'all. Problem solved! Windows 10 needed a general update (which it was delaying until later). That fixed it

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation