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Rozarka
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Solved!

Bluetooth stoped working after the Win 10 update (HP Spectre - 13-v111dx, [edit]

HP Recommended
HP Spectre - 13-v111dx
Microsoft Windows 10 (64-bit)

Hello, 

 

My Bluetooth stopped working after the Win 10 update in the beginning of Feb 2018. I've tried to restore system, and it helped but then this update automatically reinstalled and my Bluetooth disappeared again.  Now I can't restore the system to that date as it's not available anymore.

 

 

Then I've tried to uninstall bluetooth drivers and install the older version but it also didn't help.

 

Currently I have restored the PC to the only available date in March.

I can see my Bluetooth in Device Manager with the comment: 

"Currently, this hardware device is not connected to the computer. (Code 45)"

 

Please tell me how can I fix this issue.

 

Thank you

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 20
Level 20
98,771 37,813 12,827 27,073
Message 2 of 7
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@Rozarka

 

Please try to

 

(a) Download the following software and save on your computer

 

     http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77634.exe

 

(b) Uninstall Intel Bluetooth driver from Device manager and reboot machine,

(c) Install BT driver using downloaded file above.

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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6 REPLIES 6
banhien
Level 20
Level 20
98,771 37,813 12,827 27,073
Message 2 of 7
Flag Post
HP Recommended

@Rozarka

 

Please try to

 

(a) Download the following software and save on your computer

 

     http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77634.exe

 

(b) Uninstall Intel Bluetooth driver from Device manager and reboot machine,

(c) Install BT driver using downloaded file above.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
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zazacat
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Message 3 of 7
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I have a similar problem and I have followed the same steps. But it doesn't work. I did not specifcially uninstall the Intel blutooth driver though because I can't even find it. 

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zazacat
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I have a notebook HP EliteDesk 800 G2 DM 65W. Not a laptop

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Rozarka
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Thank you!!!! My bluetooth is now working!!!!!

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Rozarka
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Message 6 of 7
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Hi Team,

 

My Bluetooth was working for couple of hours and then desappeared again.

 

The new status is "Windows has stopped this device because it has reported problems. (Code 43)"

 

What should I do in this case?

 

Thanks

 

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zazacat
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HP engineer had to come on site to replace the bluetooth card; it works again ! Thank you

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