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ANGEGRA
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Message 1 of 7
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Bluetooth

HP Recommended
Pavillon 696-p033nl
Microsoft Windows 10 (64-bit)

My desktop pc has lost Bluetooth.

In my net card there is not more bluetooth. I have already upgrade Win 10 and other upgrade. How can i do? Thanks 

ANGEGRA

6 REPLIES 6
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 7
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@ANGEGRA
Thank you for posting on the HP Support Community.

  • Have you tried any troubleshooting steps?
  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?

While you respond to that, let's try these steps: 

Firstly, perform BIOS Defaults settings:

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit.

 

Next step, Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Go to Download HP Support Assistant to install the tool.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

ECHO_LAKE
I am an HP Employee

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ANGEGRA
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Message 3 of 7
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Sorry doesn't go. I have made every thinghs but Bluetooth missed.....

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Echo_Lake
HP Support Agent
HP Support Agent
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@ANGEGRA
Thank you for posting back. 

  • Are you able to see Bluetooth device in device manager?

Let's try this workaround:

1. From the desktop screen, please press the Windows key, and the letter R
2. Type services.mcs, and click OK
3. Double click, Bluetooth Support Service
4. Make sure that the Startup type: is Automatic
5. Please click on Start if the option is available
6. Click Apply

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution

ECHO_LAKE
I am an HP Employee

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Echo_Lake
HP Support Agent
HP Support Agent
29,635 29,565 1,418 1,485
Message 5 of 7
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@ANGEGRA
This is a follow up regarding Wireless Bluetooth mouse.
Is everything working fine or would you require any further assistance? 

ECHO_LAKE
I am an HP Employee

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ANGEGRA
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Message 6 of 7
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I have change Bluetooth Support Service from manual to Automatic and Apply. But, I am so sorry, Bluetooth doesn 't go.

Ther is not the icon in Device Manager and also in the notification centre. All tests are good and every update good. 

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Echo_Lake
HP Support Agent
HP Support Agent
29,635 29,565 1,418 1,485
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@ANGEGRA

 

Let's try Microsoft system restore, System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected. Click here to perform Microsoft System Restore (Windows 10, 😎

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

ECHO_LAKE
I am an HP Employee

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