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Can get Bluetooth to work

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All in one 24-f0014
Microsoft Windows 10 (32-bit)

Recent purchase, For whatever reason I can no longer connect to Bluetooth through my apple phone. I see in the Bluetooth & Other Devices section on my hp computer that it says I’m paired to my iPhone.  

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Thank you for posting your query on HP Support Community,


Have you checked if other devices are working fine on this computer? Try another Bluetooth device and see if that works.


The computer comes with a wireless and Bluetooth combo card. - Wireless LAN 802.11a/b/g/n/ac (1x1) and Bluetooth 4.2 M.2

You may follow the steps suggested in this support document for- HP PCs - Connecting a Bluetooth Device (Windows)


If the issue persists, I would suggest you try these steps here: 


Uninstall the Bluetooth drivers from device manager and restart the computer and check if it works again.

  • Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
  • Check the box that says delete the software for this device.
  • Then restart the computer and update the bios chipset and wireless network drivers from this link: Click here and follow the on-screen instructions through a hardwired Ethernet cable connection.
  • Please select the country and type the product# of the computer. Then follow the on-screen instructions to update the network drivers.

Please try the steps recommended below.


a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.


Also, try the steps recommended below.


press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.


Let me know how it goes for further assistance. 


That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

I am an HP Employee

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