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HP Recommended
HP ENVY 6055 All-In-One Printer
Microsoft Windows 10 (64-bit)

Using the HP Smart App I can print any of the HP related reports and pages, but I cannot print any of my own documents. Doesn't matter if I do it from outside of the app or with it. Nothing happens. It shows the document in the print queue.

1 REPLY 1
HP Recommended

@Anibi 

 

Welcome to the HP Community Forum.

 

Take a look at the clearing and rebuilding the Print Queue / Print Services

Check / Adjust the Temp Folder permissions in your account.

 

Example - Print Services / Spooler - Temp Folder permissions

Print_Services_Print_Spooler_Temp_Folder_Permissions_2Print_Services_Print_Spooler_Temp_Folder_Permissions_2

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6055 All-In-One Printer 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.