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Enertek
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Can't connect to this network

HP Recommended
HP ENVY Phoenix h9-1300 Desktop PC series
Microsoft Windows 10 (64-bit)

I have an HP Envy Phoenix desktop with a Broadcom ( bcm943228hmb 802.11abgn 2x2 wi-fi adapter).

 

Recently I have not been able to connect to the internet using my local Verizon Hotspot (FIOS WiFi Router). When I try to connect and after entering the correct password, I get the statement ' Can't connect to this network'.

 

I have tried many published methods to resolve that issue without any success. I have not been able to update the Broadcom driver listed above from Broadcom's site. Could you please let me know where to download a copy of the updated driver from?

 

I would also appreciate any guidence you may have for resolving the connection problem using windows 10 or any other software you recommend. Thank You.

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MKazi
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@Enertek

 

Happy New Year!

 

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP ENVY Phoenix h9-1300 Desktop PC and it does not connect to the wireless network. I appreciate the steps you have performed and have certainly done a good job.

 

I did some research and found that there are no updated drivers available for Win10 for this PC. However, you may try to download and run the HP Support Assistant tool. This tool will detect and absent drivers and install them for you. 

 

Also, try updating the router's firmware. 

 

You may attempt the following steps that have been fruitful in many such occasions and fixed the wireless connectivity issues:

 

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

 


A second option, is to try these steps:Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type
devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "
netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the
winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "
netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4.
Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

 

 

I sincerely hope this fixes the issue. Let me know. All the best! 🙂

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Enertek
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Thank you for your response.

 

None of the suggested solutions allowed me to restore the Internet connection. I purchased a USB WiFi device  that did connect the desktop to the verizon hotspot. So far it is working fine. 

 

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