Can't connect wireless mouse or keyboard need help!!!

[Jorge956]

can't seem to connect my wireless mouse and keyboard it's the original HP set that came with it not sure if I'm needed an adapter of some sort thats missing or does it already connect ? 

[Riddle_Decipher]

@Jorge956 Yes, you need the wireless adapter/dongle, In fact, here's all you need to know:

If a wireless mouse or keyboard does not respond, check for connection and power issues.

NOTE: 

If you are experiencing issues with Bluetooth input devices, go to Troubleshooting a Bluetooth Connection.

1. Locate the USB receiver for the device, and then make sure it is connected directly into a USB port  on the computer.

   NOTE: 

   A USB hub might not provide enough power for your device to connect properly.

   

   If you cannot locate the receiver, check the original packaging. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the computer. Or, look for a USB storage container on the device.

   

2. Look for and remove any battery tabs from the device. This tab prevents the device from receiving power.

   

3. Make sure the device has adequate power.

   • If the device uses batteries, install new batteries according to the guide in the battery compartment.

     

   • If the device is rechargeable, connect the charging cable to the device, and then to a power source, such as a USB-charging port on the computer or an external USB power adapter.

     1. LED battery indicator

     2. MicroUSB cable to charging device

4. If the device has a power switch, confirm the switch is set to ON.

   

5. On your computer, test the device.

   If the device still does not work as expected, go to Wireless Keyboard and Mouse Troubleshooting.

P.S: Welcome to HP Community 😉

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have a good day, ahead.