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HP Recommended
HP ENVY Desktop PC TPE01-2000i (1K4E8AV)
Microsoft Windows 11

Hi.

I have faced with very strange problem. I can't download almost any big program (like nvidia official driver, distributives etc). I have network problem in any browser. If I press resume in the browser's downloads many times I can still download file if it's not too big). But this is impossible then I setup the driver (like logitech G-Hub) which download itself in the process of setup.

But in the same time I can download 1Gb and more youtube videos (mp4) without any problems in the same browsers.

This problem reproduced with any network connection (wifi, ethernet, cellular phone in usb-modem mode).

It persists in the safe mode; with disabled firewall and antivirus.

I reinstalled Windows 11 twice (last time with disk format with downloaded from MS iso), installed clean Win 10 - all NO LUCK. The problem shows at first seconds after install and still there after windows update installs all patches and drivers.

My head is broken. What the magic is it?

3 REPLIES 3
HP Recommended

@Dimitrsku --  This problem reproduced with any network connection (WiFi, Ethernet, cellular phone in usb-modem mode). It persists in the safe mode; with disabled firewall and antivirus.

 

The only "common" point is your computer, since all of your network-connections produce the same issue.

 

If you have a cable-modem/router that has built-in WiFi, then the firewall inside that device is protecting your computer in the same way that the Windows Firewall usually provides. So, just re-enable the Windows Firewall, so that any "hacked" computer inside your home network cannot infect your computer.  Also, the anti-virus software only wakes-up when the download has 100% completed.  So, disabling it is not going to make any difference.

 

So, can you download the NVIDIA software via another computer, and copy the download to a USB memory-stick, and then move that memory-stick to your computer, to do the installation?

 

How old is your computer's disk-drive?  Is it starting to fail?

 

HP Recommended

Hi!

Thanks for the answer.

My PC is new - 2 days old. I can download nvidia driver on another pc and move it by flash stick, but this is common problem with almost any downloads.

And there are some programs, which downloads themselves in process on install (like Steam client, Logitech G-Hub driver etc). So I can't download them on another PC.

HP Recommended

@Dimitrsku -- My PC is new - 2 days old

 

There is no way that you should need to "trouble-shoot" a brand-new computer.

If you purchased a new automobile or microwave oven, you would not expect to have to fix it, especially in the first 2 days of ownership. The same expectation applies to your computer.

 

Either:

1. take it back to the store that sold it to you, and exchange it for another computer,

2. contact HP Support, and open a "case" (as HP calls it) against the HP Warranty -- the first 12 months of your ownership -- to get them to repair/replace it, at HP's expense.

 

I hope this helps.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.