• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-08-2020 03:15 PM

HP Recommended
Product: ENVY 23-d119
Operating System: Microsoft Windows 10 (64-bit)

I can't enable Bluetooth after updating to Windows 10 as there is no switch to enable it. The Ralink driver on the HP website won't install because it says I'm on the wrong version.

1 REPLY 1

‎10-09-2020 03:25 PM

HP Recommended

@Nedyar 

 

Its specs

 

       https://support.hp.com/au-en/document/c03678326

 

It is 7.5 years old and came with Windows 8. HP does not supply drivers for Windows 10

 

        https://support.hp.com/ca-en/drivers/selfservice/hp-envy-23-d100-touchsmart-all-in-one-desktop-pc-se...

 

Please try

 

        https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

 

Hope this helps

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Accept as Solution
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.