Cannot Browse After Envy 23 Refresh

[TCadds]

Hello. Tried to install new printer. System recommended Refresh of Envy 23 which practically wiped out normal desktop icons and lost MS Office suite. Even though connected to home wifi, won't let me browse. At this all day after trying mostly everything suggested. Please help. Thank u.

[TCadds]

One more thing, please, all windows updates fail so old computer has 116 important updates needed. Thanks much.

[Garp_senchau]

@TCadds, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Confirm Internet Connectivity

You're connected to Wi-Fi but cannot browse—this usually means there's no actual internet access.

Confirm IP Address

Press Windows Key + R, type cmd, and hit Enter.

In Command Prompt, type: ipconfig and press Enter.

Look under Wireless LAN adapter Wi-Fi:

IPv4 Address should look like 192.168.x.x

Default Gateway should also be 192.168.x.x

Test Internet

In the same Command Prompt, type: ping 8.8.8.8

If it replies, you have a connection to the internet.

If Request Timed Out, internet isn’t working.

Reset Networking

In Command Prompt (run as administrator), enter:

netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

Restore Desktop Icons & MS Office

After a System Refresh, Windows:

Removes installed apps (but saves a list in C:\Windows.old)

Keeps personal files (usually)

Resets system settings

Recover Desktop Icons

Right-click desktop → View → Enable Show desktop icons

Or, re-add icons manually:

Settings → Personalization → Themes → Desktop icon settings

Reinstall MS Office

If you have a product key or Microsoft account, go to:
https://setup.office.com

Sign in and reinstall your Office suite

Install a Missing Printer

Once everything above is resolved, then install your printer:

Recommended Method

Go to the printer manufacturer’s website

Download the full driver package (not just the basic driver)

Install the printer using USB or Wi-Fi

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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