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Larry526
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Message 1 of 2
174
Flag Post

Cannot connect to internet

‎10-28-2020 01:16 PM

HP Recommended
Product: Pavilion desktop 570-p026
Operating System: Microsoft Windows 10 (64-bit)

I cannot connect to the internet via wired connection but I can connect another computer using the same modem and wire. All diagnostics indicate network adapter is working just no internet avail but it is. There are 2 lights on the card. One solid and one blinking. It is a Realtek Adapter I uninstalled and re-installed and driver is up to date. It worked fine yesterday and I did not install any updates.

1 REPLY 1
banhien
Level 19
Level 19
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Message 2 of 2
Flag Post

‎10-28-2020 11:35 PM

HP Recommended

@Larry526 

 

Please download and install the following driver/software first

            https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95676.exe

 

Hope this helps otherwise:

 

Have you tried a different cable ? Please use a CAT 6 cable.

What are the color of two lights ?

What is your router ?

 

Regards.

BH
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