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Henry210
New member
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Message 1 of 2
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Cannot install and/or find driver for my Ralink RT5390 wireless adapter

HP Recommended
HP Pavilion p7-1410PC
Microsoft Windows 10 (64-bit)

Okay, here it goes,

Wireless was working just fine last night.  This morning wireless no longer works.  Ckd device manger and found issue with Network controller.  Tried to reload driver ... said driver could not be found.  Reverted back to earlier version of windows update .... and retried, no luck.  Went into system files and tried to load driver from there, no luck.  Removed the card and inspected, and then reinstalled ... all looked okay.

Online help is spotty at best .... a lot of redirects to 'pay' for software sites.

 

Here is my Hardware ids for the Ralink :

 

PCI\VEN_1800&DEV_3091&SUBSYS_30911814&REV_00
PCI\VEN_1800&DEV_3091&SUBSYS_30911814
PCI\VEN_1800&DEV_3091&CC_028000
PCI\VEN_1800&DEV_3091&CC_0280

 

Any help would be GREATLY APPRECIATED .... THANKS in advance.

1 REPLY 1
Barachiel
Retired
Retired
6,247 2,746 314 478
Message 2 of 2
Flag Post
HP Recommended

Hi @Henry210 ,

 

Thank you for posting on HP Forums,

The Barachiel is at your service.

 

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

 

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Have you attempted a system restore?

Did you run a hardware test on the computer using the F2 key during a restart?

 

In the meantime, please try the steps mentioned below:

 

Follow this link and try updating the drivers.

 

Re-start the desktop and keep tapping F2. Run a component test with network and let me know the results. 🙂

 

Let me know how that pans out.

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 😉

Barachiel
I am an HP Employee

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