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HP Recommended
HP Omni 27
Microsoft Windows 10 (64-bit)

I cannot pair my Jelly Comb Bluetooth mouse on my system. But it will pair with a laptop my wife owns.  I have run Driver Easy to check for missing drivers. It says I need to update my Bluetooth Module with one released this year (2021). I cannot find this driver no matter how I phrase the search. Can someone get me to where the updated driver for this module is available for download and installation?  

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Dave492 wrote:

I cannot pair my Jelly Comb Bluetooth mouse on my system. But it will pair with a laptop my wife owns.  I have run Driver Easy to check for missing drivers. It says I need to update my Bluetooth Module with one released this year (2021). I cannot find this driver no matter how I phrase the search. Can someone get me to where the updated driver for this module is available for download and installation?  


Hmm
You hadn't indicated that, just that it was working with another computer, but not yours.
You did not specify that other peripherals were working!
I don't know if this changes anything, but it would indicate that your Bluetooth is Working, not what I thought at first
The usb adapter, would be an option, but would that change the problem, I can not say now ..
In the given links, and search for drivers, finally this did not help?

You may know the difference between the module of Madame's laptop and the one I indicated, a different standard may be?

The problem with the adapter, you lose a usb port, so if there is a way to make it work that would be better
Unfortunately, I have nothing to try on my side

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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View solution in original post

11 REPLIES 11
HP Recommended

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Here is the information you asked for. Let me know if you need anything else.

Thanks,

Dave

Product Number.jpgWINVER.jpg

HP Recommended

check this

 Troubleshooting a Bluetooth connection in Windows 10

unfortunately after checking your computer, it is not supported under windows 10, so no drivers here!

I suggest you try the scan here

Find your drivers. Analyze your PC and your blue screens.

 

You have an old card of this type obviously

802.11 wireless b/g/n & Bluetooth 3.0 half-length PCI-Express Mini card

Wireless card - top view

may not be possible to update for windows 10
In this case, I suggest you get a small usb bluetooth compatible Windows 10 ..
Easy to install, inexpensively

 

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

But isn't this mouse backward compatible? The description seems to indicate that it is. 

Thanks,

Dave

 

BT Compat.jpg

HP Recommended

If the mouse is compatible, your computer is obviously not 100% compatible with Windows 10
it would probably work if you had the original version, with the correct driver, which does not seem to be the case?
If the Bluetooth of the computer, does not work correctly, it may be compatible with Windows 10, it does not work.

so if your Bluetooth can't work the usb stick seems to be the most simple

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Good point. But so far, I have my android cell phone working with the Win 10 "Your Phone" app. It paired right away. I also have an iClever BT keyboard model: IC-BK10 paired with my computer. Both work very well. If this new BT mouse isn't compatible, would you have some idea of why the other BT devices work ok? 

 

The USB option may be what I will use, if I keep this mouse. I have a shipping label from Amazon to send it back for a refund. The thing is, I would still like another BT mouse, but am leary of ordering another one because the next one might not work either. Any recommendations?

Thanks very much,

Dave

HP Recommended

@Dave492 wrote:

I cannot pair my Jelly Comb Bluetooth mouse on my system. But it will pair with a laptop my wife owns.  I have run Driver Easy to check for missing drivers. It says I need to update my Bluetooth Module with one released this year (2021). I cannot find this driver no matter how I phrase the search. Can someone get me to where the updated driver for this module is available for download and installation?  


Hmm
You hadn't indicated that, just that it was working with another computer, but not yours.
You did not specify that other peripherals were working!
I don't know if this changes anything, but it would indicate that your Bluetooth is Working, not what I thought at first
The usb adapter, would be an option, but would that change the problem, I can not say now ..
In the given links, and search for drivers, finally this did not help?

You may know the difference between the module of Madame's laptop and the one I indicated, a different standard may be?

The problem with the adapter, you lose a usb port, so if there is a way to make it work that would be better
Unfortunately, I have nothing to try on my side

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

I want to thank you for all your helpful suggestions. I was able to find the newest drivers for this problem, but installing them made no difference.  

 

My computer was received new with Windows 7. Over the years, I have applied each new Win version, since they were free, and updates. But, like me, it is getting old. This system can't even be upgraded to Windows 11. So, for now I will be happy with what I've got. When I can't stand it anymore, I will likely get a new system. 

 

Again, I thank you for your time and efforts trying to help me with my system. 

 

Blue skies,

Dave 

P.S., I clicked "accept as solution" but nothing happened. 

HP Recommended

It 's always a pleasure to try to help people who make you feel good.
thank you for this little note, it is there that we say to ourselves, that we are not there for nothing ..
"P.S., I clicked" accept as solution "but nothing happened."
Curious
Just in case, because it can be confusing, you have another big button next to the thumb, you didn't accidentally click on my signature image?
If not tell me what answer did you click i will ask moderation if they know the why can be
Thanks again
Have a nice week
Keep me posted if you can, if there's anything new

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
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