Changing Email in HP Account Issue

[henlem02]

I cannot log in to my HP account due to my old email no longer working and HP's 2-factor authorizing requires them to send an email login code, which goes to my old email address which does not work.  How can I contact HP to change my account t email?

[VikramTheGreat]

Hi @henlem02,

Welcome to the HP support community.

I understand how frustrating it must be to be locked out of your HP account due to two-factor authentication (2FA) being tied to an old email address. You're not alone in this, and there is a way forward.

Since you can’t receive the login code sent to your old email, you’ll need direct HP support intervention to update your account credentials.

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

VikramTheGreat

HP Support