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blayer21
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Solved!

Compatible Wireless Card

HP Recommended
TouchSmart 420-1000t
Microsoft Windows 10 (64-bit)

My original wireless card does not perform well and I'd like to replace it.  I'm looking for compatible products that I could replace it with.

 

Thanks...

 

Bryan

1 ACCEPTED SOLUTION

Accepted Solutions
praveen196
HP Support Agent
HP Support Agent
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Message 4 of 6
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@blayer21 

 

I understand your concerns.

 

I have checked the specifications.

 

Your product has the PCI Express x1 mini card socket: 2.

 

You can add the wireless card.

 

  • 802.11 b/g/n PCI Express Wireless mini card (1 x 1)

  • 802.11 b/g/n PCI Express Wireless mini card (2 x 2)

  • 802.11 b/g/n PCI Express Wireless mini card (2 x 2) & Bluetooth

Please contact our HP stores to purchase the card. They will help you.

 

www.hpshopping.com

 

Have a nice day!!

 

 

 

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 6
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@blayer21 Welcome to HP Community!

 

I understand that you are looking for the Compatible Wireless Card.

 

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 

Or you can contact a local service center for repair.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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blayer21
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Message 3 of 6
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Thanks for the reply.  I tried HP Support Chat and they told me I needed to pay for the answer or go to this community site for an answer.  All I want to know is of the millions of cards out there, which one would work in my system.  

 

I have not yet tried calling because if the Chat agent told me I had to pay for an answer then my guess is the phone agent will as well!

 

Bryan

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praveen196
HP Support Agent
HP Support Agent
10,488 10,464 477 791
Message 4 of 6
Flag Post
HP Recommended

@blayer21 

 

I understand your concerns.

 

I have checked the specifications.

 

Your product has the PCI Express x1 mini card socket: 2.

 

You can add the wireless card.

 

  • 802.11 b/g/n PCI Express Wireless mini card (1 x 1)

  • 802.11 b/g/n PCI Express Wireless mini card (2 x 2)

  • 802.11 b/g/n PCI Express Wireless mini card (2 x 2) & Bluetooth

Please contact our HP stores to purchase the card. They will help you.

 

www.hpshopping.com

 

Have a nice day!!

 

 

 

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blayer21
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Thanks for the help.  This is what I was looking for!

 

Bryan

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praveen196
HP Support Agent
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@blayer21

 

You are most welcome.

 

In the future, if you have any other concerns. Please get back to us.

 

We will assist you.

 

Have a nice day!!

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