• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (32-bit)

Please help! 
I have been trying to connect my computer to my WiFi network and it won’t pop up on my list of options. I’ve input it manually and everything and it won’t let me choose to connect. I bought an Ethernet cable and it’s loading **bleep** and letting me search websites but it won’t load my school account and I need to get it to work. Someone please tell me what to do 😭

4 REPLIES 4
HP Recommended

@Madisonraye18 

 

1. Wifi: what is your machine ? It may have wifi adapter which supports 2.4GHz  therefore you have to allow your router to broadcast dual bands which are 2.4GHz and 5.0GHz. Your machine can "see" 2.4GHz and allow you to connect.

 

2. School website/account: You have to ask IT personnel from your school. Your machine can load other sites therefore nothing wrong with accessing internet.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

86ED2A83-E172-40F5-8C80-C95264CA0D70.jpeg

HP Recommended

How can I see if I have that turned on or off ?

HP Recommended

this is what worked for me :

 

  1. Enable the wireless signal by turning on the wireless key or button on your computer
  2. Right click the wireless connection icon on the taskbar and select Troubleshoot problems
  3. The Windows Network Diagnosticwindow will open and begin troubleshooting process
  4. After troubleshooting is complete, see the list of problems found and what was fixed plus remedial actions to resolve the problems, then perform the suggested actions.
  5. Try and reconnect to the internet again.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.