Computer won’t connect to my WiFi

[Madisonraye18]

Please help! 
I have been trying to connect my computer to my WiFi network and it won’t pop up on my list of options. I’ve input it manually and everything and it won’t let me choose to connect. I bought an Ethernet cable and it’s loading **bleep** and letting me search websites but it won’t load my school account and I need to get it to work. Someone please tell me what to do 😭

[banhien]

@Madisonraye18 

1. Wifi: what is your machine ? It may have wifi adapter which supports 2.4GHz  therefore you have to allow your router to broadcast dual bands which are 2.4GHz and 5.0GHz. Your machine can "see" 2.4GHz and allow you to connect.

2. School website/account: You have to ask IT personnel from your school. Your machine can load other sites therefore nothing wrong with accessing internet.

Regards.

[Madisonraye18]

 

[Madisonraye18]

How can I see if I have that turned on or off ?

[vgonzalez]

this is what worked for me :

1. Enable the wireless signal by turning on the wireless key or button on your computer
2. Right click the wireless connection icon on the taskbar and select Troubleshoot problems
3. The Windows Network Diagnosticwindow will open and begin troubleshooting process
4. After troubleshooting is complete, see the list of problems found and what was fixed plus remedial actions to resolve the problems, then perform the suggested actions.
5. Try and reconnect to the internet again.