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‎11-06-2020 05:47 PM

HP Recommended
Product: HP 24-g027c
Operating System: Microsoft Windows 10 (32-bit)

Trying to connect to 5ghz network connection. Not showing in list of networks. Shows up on phones and tablets but not desktop computer. Anyone have this issue and what, if anything, you did about it?

1 REPLY 1

‎11-06-2020 06:19 PM - edited ‎11-06-2020 06:19 PM

HP Recommended

Hi:

 

Below is the link to the product specs page for your PC.

 

https://support.hp.com/in-en/document/c05146499

 

According to the specs, your PC has a single band wifi N card with Bluetooth.

 

Dual band wireless N cards have suffixes that end in abgn or agn.

 

There is nothing wrong with your PC.

 

You have the option of either purchasing an external dual band USB wifi adapter and just use the internal card for bluetooth, or you can replace the internal card with this model...

 

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) HP part # L17365-005.

 

You can find this model on eBay, or Ali Express,

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15

 

The card will have the same throughput as the 8723DE on the 2.4 GHz wifi band, but on the 5.0 GHz wifi band, it will have a max throughput of 433 MBPS when you have an AC router with an excellent wifi signal strength.

 

Below is the link to the service manual which should be able to help you open up the PC.

 

There is no procedure for how to remove and replace the wifi card.

 

http://h10032.www1.hp.com/ctg/Manual/c05145045

 

Here is a video for how to replace a typical wifi card such as the one your PC comes with...

 

https://www.youtube.com/watch?v=jd78uTVKAVo

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