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07-05-2020 02:24 PM
My wireless keyboard that came with the PC has stopped working. I changed the batteries but the keyboard will not connect. Without the keyboard I cannot get into my computer. There does not appear to be an on/off switch on the keyboard. Any help would be greatly appreciated.
07-05-2020 03:05 PM
Could be dead keyboard, I guess.
You can test, though doing so does require you to log in and use your "mouse" for well, everything.
If you cannot replace the keyboard,
If you can do so, consider using the On-Screen keyboard to log in and use your computer.
At the login screen,
Click the Ease of Access icon in the bottom right corner of the screen
Select On-Screen Keyboard
Details, lots of details...
At the login screen, using the mouse, single click anywhere on the screen.
Searching for the Ease of Access icon..
If you do not see the Ease of Access icon, and you Do see the Power icon,
Click (firmly press/release) the power icon one time
If you do not see the Ease of Access icon, and you Do see the Connection icon,
Click (firmly press/release) the Connection icon one time.
Look for the Ease of Access icon.
Click the Ease of Access icon - look for it to open the Ease of Access Menu
Click to start the On-Screen Keyboard
Click on the screen in the login box to set the pointer "in the box"
Enter your Password or your PIN number using the OSK (On-Screen-Keyboard)
Assuming that works, you will be logged in.
I don't even know whether you can - or want to test the keyboard using just a mouse and the on-screen keyboard.
I am including the information.
TKB Article contributed by HP Wes_notebooks
NOTE: Content depends on device type and Operating System
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