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06-25-2020 11:59 AM - last edited on 06-28-2020 12:29 PM by Ozzie-P
Hi, I have been having issues with my wifi connection for awhile now. One second it will work great then the next thing I know it has lost connection. I have disconnected and reconnected the internet, but the issue still persists. I know it is not the wifi because it does not do this on any of my other devices, and honestly, the wifi works great aside from the computer. To no avail, I have checked my settings and have run scans to try and pinpoint the issue. My computer is a HP Pavillion x360  Please send help!
06-30-2020 06:45 PM
@TaterKakes Did you try reinstalling the wireless adapter? (please do, if you haven't)
While you respond to that, here's what you need to do:
- Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
- Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
- Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
- Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.
That said, The best way to resolve the issue is by using the HP Guided Troubleshooter:
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
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