Connection to websites

[ed2you2]

Not sure how it happpened. 

Been having trouble with the internet. Have Spectrum. They provided me with a new modem. It has worked well for a while. Wheh it acts up it never seems to affect any other product.  I have two Televisions, a lansline and a desktop computer also connected. About a week ago , I started having issues a gain. The laptop claims to be connected but when I try to go to some websites, one drive included, I receive a message claiming "this site can't be reached.

Does someone know what could be wrong? And, if there is something I can do to fix it?

Please advise.

Thank You,

Edward Ramirez

[zoey7886]

@ed2you2, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding connection issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP 15s-fq0000 laptop is experiencing internet connectivity issues, here are some troubleshooting steps you can try:

Restart Your Laptop: Sometimes, simply restarting your device can resolve connectivity issues.

Check Wi-Fi Settings: Ensure that Wi-Fi is turned on and your laptop is connected to the correct network.

Run Windows Network Troubleshooter:

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Find Internet Connections and click Run.

Update Network Drivers:

• Open Device Manager.
• Expand Network adapters.
• Right-click your Wi-Fi adapter and select Update driver.

Restart Modem and Router: Unplug your modem and router for 30 seconds, then plug them back in.

Check for Windows Updates: Ensure Windows 11 is up to date by going to Settings > Windows Update.

Disable VPN or Firewall Temporarily: Sometimes, VPNs or firewalls can block internet access. Try disabling them temporarily to see if that resolves the issue.

Reset the Network:

• Go to Settings > Network & Internet > Advanced network settings.
• Click on Network reset.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,