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HP Recommended
Pavilion all in one
Microsoft Windows 10 (64-bit)

Last USB device you connected to this computer malfunctioned in windows 10

HP Recommended

Hey there! @Berry7, Welcome back to HP Forums.


I understand the mouse cursor has stopped functioning on the PC.


Don't worry I'd like to help you out.


Did you make any software or hardware changes on your laptop?


Have you tried checking with a different mouse?


Are you using a wired or a wireless mouse on the PC?


Please share the product number of your PC to assist you better.


Excellent description and a great diagnosis done. It is greatly appreciated.


Try updating the BIOS and windows update to the latest version on the PC.


Try the steps recommended below.


Press the Win key on your keyboard, then type “mouse“. When you see “Mouse settings“ appear in the menu above, press the up or down arrow on your keyboard to highlight it, then press Enter.
In Mouse settings, press Tab on your keyboard until Additional mouse options (under Related Settings) is highlighted. Press Enter on your keyboard to select it.
In the Mouse Properties window, press Tab on your keyboard until the Buttons tab in the window is highlighted (with a dotted border.)
Press right arrow key on your keyboard until Device Settings in the window is opened. (The name of this tab could be different, depending on the mouse you use.)
If your device is disabled, press Tab on your keyboard until the Enable button is high lighted, and press Enter to enable the device.
If this method solves the problem, you will be able to see your mouse pointer again.


1. Use Windows shortcut keys Win + R to launch Run.

2. Type into devmgmt.msc.

3. Press the Enter to open the Device Manager.

4. Tab to highlight and Down Arrow to select Mice and other pointing devices.

5. Right Arrow to expand the entry.

6. Down Arrow to highlight your current mouse device.

7. Use Shift + F10 to open the drop-down menu.

8. Select Properties and hit the Enter.

9. Tab and Right Arrow to the Driver tab.

10. Tab to Update driver. Thus you can update the mouse driver.


However, you can try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.


Refer this article further troubleshoot mouse issues with the PC. Click Here


Let me know if this works!

Have a great day ahead! 🙂


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