• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-27-2017 11:28 PM

HP Recommended
Product: HP PAVILLION NOA31AAR
Operating System: Microsoft Windows 10 (64-bit)

HELLO

When accessing my WPS  to compose a letter. An Alert showed I have OUTDATED Drivers in my Windows 10.  I don't understand this. If I didn't receive Alerts I would never know I would have anything "Outdated" I would assume HP Support would send me an Alert regarding this.

Thank You

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-28-2017 05:26 AM

HP Recommended

Hi:

 

If you are getting any popup alerts regarding needed updated drivers, then most likely it is malware that is doing that.

 

Run a virus scan of your PC, and/or ignore any driver alerts unless they come from Microsoft Windows Update or the HP Support Assistant (if you have that program installed on your PC).

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-28-2017 05:26 AM

HP Recommended

Hi:

 

If you are getting any popup alerts regarding needed updated drivers, then most likely it is malware that is doing that.

 

Run a virus scan of your PC, and/or ignore any driver alerts unless they come from Microsoft Windows Update or the HP Support Assistant (if you have that program installed on your PC).

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.