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‎07-05-2019 12:48 PM

HP Recommended
Product: HP Pavilion x360 convertible
Operating System: Unknown

My brand new HP Pavilion Laptop which I just got not even 2 weeks ago keeps dropping my internet connection and when I go to the troubleshoot setting it runs its course and then tells me that the Default Network is not available. It says that the problem is fixed but not even 30 minutes later the same this happens. I know my internet and router are working correctly because I have a smart tv and xbox one that work perfectly fine. Any help would be much appreciated.

1 REPLY 1

‎07-08-2019 01:16 PM

HP Recommended

@Hawn2025, Welcome to the HP Support Community!

 

Install updates using HP Support Assistant

1) In the search box, type and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support assistant installed, Click here to download the same.

 

Also, follow the troubleshooting steps mentioned in this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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