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08-09-2017 01:00 PM
Previous USB connection not working, after several (4 attempts) to delete and reload printer am now attempting
Wireless connection. Both connections print a Test page; but I was unable to get the USB to print 'my' stuff.
Since I'm not (at all) computer literate, I'm not able to understand what is necessary to set up the Wireless Network connection.
08-10-2017 04:32 PM
Hello, @Bon3 - Hope you are well 🙂
Thanks for your continued participation on the HP Forums! I’d like to help!
I understand that the printer is not printing and you are having issues connecting the printer to the wireless network. To assist you with this issue, I need to know the operating system on your PC. Let me know the same.
Assuming you are using the Windows operating system, try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.
If the issue persists, then try the steps below:
- Unplug the USB cable from the printer and computer if present.
- Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
- Restart your computer.
- Now click on http://hp.care/2tS4Bf8 to download and install the printer drivers.
- Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
Those steps should do the trick, let me know the outcome!
Good luck 🙂
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