Desktop Suddenly Cannot Detect Wifi Network After surfing.

[Mikeyopt]

HI Good Day to all
am new here and need help. Can anyone help as I face this issue. After connecting to the home WIFI network, after surfing awhile, the PC get cut off as it show no WIFI connection. Thank you for assisting. 

[Irfan_06 · Accepted solution]

Hi @Mikeyopt,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with wireless connectivity on your all in one PC.

I apologize for any inconvenience this may have caused, I'm here to help you today.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows.

- Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Mikeyopt]

Thanks Irwin for the update. My WIFI card is spoil and was replaced. Many thanks though for the steps on ratification. 

[Nal_NR]

Hi @Mikeyopt,

Welcome back to the HP Support Community. 

I'd be glad to help you! 

I am happy to know that the issue has been resolved.  

I also appreciate your time and patience.

Feel free to ask your queries in the future

It was a pleasure assisting you. You have a good day ahead

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!