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richgreenwood
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Message 1 of 6
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Solved!

Desktop does not connect to Wifi internet

HP Recommended
Pavilion pc2380ea
Microsoft Windows 10 (64-bit)

Hello all, help please

 

My desktop has been more and more difficult to connect to internet through WiFi. It connects to the network but not connected to  the internet.  We also have 2 laptops. 2 mobile's and a kindle fire which all connect ok in the same location.

 

I've used both Windows and HP support assistant to update the driver, disable and re enable the adapter. But no improvement.

 

The computer does not usually connect when I switch it on, if I leave it for an hour or so it usually connects ok and will usually stay connected but does often drop the connection for various lengths of time. 

 

Do you think the internal network card is faulty and is it easy / expensive to replace?

 

Thanks in advance

 

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
141,518 65,082 22,090 34,014
Message 2 of 6
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HP Recommended

Hi:

 

The product specs page for your PC indicate that it comes with a Ralink wireless adapter.

 

I don't see that HP supports your PC for W10, so I suggest you try the W10 Ralink wireless card driver and see if that helps.

 

5.0.57.0 Rev.A

 

package contains the driver installation package for the Mediatek (Ralink) wireless LAN Controller in the supported  models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

 

As far as replacing the wireless adapter, the easiest thing to do would be to puchase an external USB wireless network adapter.

 

View solution in original post

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Paul_Tikkanen
Level 21
Level 21
141,518 65,082 22,090 34,014
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

The product specs page for your PC indicate that it comes with a Ralink wireless adapter.

 

I don't see that HP supports your PC for W10, so I suggest you try the W10 Ralink wireless card driver and see if that helps.

 

5.0.57.0 Rev.A

 

package contains the driver installation package for the Mediatek (Ralink) wireless LAN Controller in the supported  models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71571.exe

 

As far as replacing the wireless adapter, the easiest thing to do would be to puchase an external USB wireless network adapter.

 

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richgreenwood
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Message 3 of 6
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Thanks Paul, very helpful.

 

I've installed the package you kindly identified so Lets's see in the next 24 hours if it works better otherwise, as you also suggest, I'll just buy a usb adapter.

 

Thanks again

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Paul_Tikkanen
Level 21
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141,518 65,082 22,090 34,014
Message 4 of 6
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HP Recommended

You're very welcome.

 

Please let us know if the updated driver resolved the connection problems.

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richgreenwood
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Message 5 of 6
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Hi Again Paul,

 

Good news updsate for you. I've booterd the PC 5 or 6 times over the weekend and it has always connected immediately and has not dropped the connection during use or idle time so it seems your solution has been effective.

 

Many thanks again for your help, much appreciated

 

Regards

 

Richard

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Paul_Tikkanen
Level 21
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141,518 65,082 22,090 34,014
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Anytime, Richard.

 

Glad to have been of assistance.

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