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02-24-2017 04:26 AM
Hello all, help please
My desktop has been more and more difficult to connect to internet through WiFi. It connects to the network but not connected to the internet. We also have 2 laptops. 2 mobile's and a kindle fire which all connect ok in the same location.
I've used both Windows and HP support assistant to update the driver, disable and re enable the adapter. But no improvement.
The computer does not usually connect when I switch it on, if I leave it for an hour or so it usually connects ok and will usually stay connected but does often drop the connection for various lengths of time.
Do you think the internal network card is faulty and is it easy / expensive to replace?
Thanks in advance
Solved! Go to Solution.
02-24-2017 07:28 AM - edited 02-24-2017 07:31 AM
The product specs page for your PC indicate that it comes with a Ralink wireless adapter.
I don't see that HP supports your PC for W10, so I suggest you try the W10 Ralink wireless card driver and see if that helps.
package contains the driver installation package for the Mediatek (Ralink) wireless LAN Controller in the supported models running a supported operating system.
As far as replacing the wireless adapter, the easiest thing to do would be to puchase an external USB wireless network adapter.
02-27-2017 08:29 AM
Hi Again Paul,
Good news updsate for you. I've booterd the PC 5 or 6 times over the weekend and it has always connected immediately and has not dropped the connection during use or idle time so it seems your solution has been effective.
Many thanks again for your help, much appreciated