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04-14-2017 10:17 AM
I have an HP, Model: 500-424, windows 8 OS. A fdew days ago, it stopped recognizing my wireless network. It tells me it can not find any wireless network however, my phones and 2 laptops and 1 tablet have no trouble. I can use all other devices wirelessly so, the wireless internet is working properly. I have a Realtek PCIe Family Controller wireless card, Driver version 8.31.423.2014, Wireless LAN 802.11b/g/n. I'd like to know if the card is no longer working or, if I can troubleshoot the card.
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04-14-2017 10:37 AM
If you see the Wireless LAN 802.11b/g/n adapter showing up under the network adapters device manager category, that is the wireless network adapter.
Click on it, and check its status.
Please post the hardware ID for the device and I will see if there is an updated Windows 8 wireless driver for it you can try.
Use this guide for how to find the hardware ID. It is not an unknown device. Click on the Wireless LAN 802.11b/g/n adapter under the network adapters device manager category.
04-14-2017 11:31 AM - edited 04-14-2017 11:34 AM
Hi Paul, I'm told "this device is working properly" in status. The Hardware info is:
The top PCI/VEN was highlighted when I accessed the info. I copied and pasted everything under it. It's not my language.
Thank you, for taking the time to help.
You probably know this already but, I'm using an ethernet cable on the desk top to get online. I tried to set up a new connection and got an "error 651" message. Don't know if this info helps.
04-14-2017 12:51 PM
You're very welcome.
The hardware ID you posted is for the ethernet (wired network) adapter.
If you do not see a model wireless network adapter listed where you see the device with the hardware ID you posted, and you don't see a device listed in the device manager as a network controller, then most likely the wireless network adapter has suffered a hardware failure.
The easiest thing to do IMO, would be to purchase an external USB wireless network adapter.
04-17-2017 09:23 AM
You're very welcome.
I bought this one on Amazon and it works great for Windows operating systems (Vista - W10).
I don't know if BB sells this particular model but no doubt they will have several to choose from.