Desktop is only showing Ethernet connection an not WiFi after reser

[Dainajah]

Desktop is only showing Ethernet connection an not WiFi after reset

[A_Gayathri]

Hi @Dainajah,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP All-in-One - 24-g010 desktop is only showing an Ethernet connection and not WiFi after a reset, it could be due to a disabled WiFi adapter, missing or outdated drivers, or incorrect settings. Here's how to troubleshoot the issue:

1. Check WiFi Adapter Status

• Press Win + X and select Device Manager.
• Expand Network adapters and look for your wireless adapter (e.g., Realtek, Intel, or Broadcom).
  • If you see a downward arrow, right-click it and choose Enable.
  • If there's a yellow triangle, update or reinstall the driver (steps below).

2. Install or Update Wireless Adapter Driver

• Connect your desktop to the internet via Ethernet.
• In Device Manager, right-click the wireless adapter and select Update driver.
  • Choose Search automatically for updated driver software.
• If Windows cannot find the driver:
  • Visit the HP Support website and download the latest WiFi drivers for your specific desktop model.

3. Check WiFi is Enabled in Windows Settings

• Press Win + I to open Settings.
• Go to Network & Internet > WiFi.
  • Ensure WiFi is toggled on.
  • Click Show available networks to connect to your network.

4. Verify WiFi Adapter in BIOS

• Restart your computer and enter the BIOS/UEFI (usually by pressing F10 during startup).
• Look for a setting related to Wireless Adapter or LAN/WLAN Switching and ensure it is enabled.
• Save changes and exit.

5. Run Network Troubleshooter

• Press Win + I to open Settings.
• Navigate to Update & Security > Troubleshoot > Additional troubleshooters.
• Select Network Adapter, then click Run the troubleshooter.
  • Follow the on-screen instructions to detect and resolve any issues.

6. Reset Network Settings

• Open Command Prompt as Administrator and run the following commands: netsh int ip reset
  netsh winsock reset
  ipconfig /release
  ipconfig /renew
  ipconfig /flushdns
   

• Restart your computer and check for WiFi.

7. Check for Hardware Issues

• Ensure the WiFi antenna (if external) is properly connected to the desktop.
• If the WiFi adapter is not detected in Device Manager, it may be a hardware failure. Consider:
  • Replacing the adapter (if replaceable).
  • Using a USB WiFi adapter as an alternative.

Let me know if any step needs clarification!

Refer to this document: HP All-in-One - 24-g010 (ENERGY STAR) User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @Dainajah,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP All-in-One - 24-g010 desktop is only showing an Ethernet connection and not WiFi after a reset, it could be due to a disabled WiFi adapter, missing or outdated drivers, or incorrect settings. Here's how to troubleshoot the issue:

1. Check WiFi Adapter Status

• Press Win + X and select Device Manager.
• Expand Network adapters and look for your wireless adapter (e.g., Realtek, Intel, or Broadcom).
  • If you see a downward arrow, right-click it and choose Enable.
  • If there's a yellow triangle, update or reinstall the driver (steps below).

2. Install or Update Wireless Adapter Driver

• Connect your desktop to the internet via Ethernet.
• In Device Manager, right-click the wireless adapter and select Update driver.
  • Choose Search automatically for updated driver software.
• If Windows cannot find the driver:
  • Visit the HP Support website and download the latest WiFi drivers for your specific desktop model.

3. Check WiFi is Enabled in Windows Settings

• Press Win + I to open Settings.
• Go to Network & Internet > WiFi.
  • Ensure WiFi is toggled on.
  • Click Show available networks to connect to your network.

4. Verify WiFi Adapter in BIOS

• Restart your computer and enter the BIOS/UEFI (usually by pressing F10 during startup).
• Look for a setting related to Wireless Adapter or LAN/WLAN Switching and ensure it is enabled.
• Save changes and exit.

5. Run Network Troubleshooter

• Press Win + I to open Settings.
• Navigate to Update & Security > Troubleshoot > Additional troubleshooters.
• Select Network Adapter, then click Run the troubleshooter.
  • Follow the on-screen instructions to detect and resolve any issues.

6. Reset Network Settings

• Open Command Prompt as Administrator and run the following commands: netsh int ip reset
  netsh winsock reset
  ipconfig /release
  ipconfig /renew
  ipconfig /flushdns
   
• Restart your computer and check for WiFi.

7. Check for Hardware Issues

• Ensure the WiFi antenna (if external) is properly connected to the desktop.
• If the WiFi adapter is not detected in Device Manager, it may be a hardware failure. Consider:
  • Replacing the adapter (if replaceable).
  • Using a USB WiFi adapter as an alternative.

Let me know if any step needs clarification!

Refer to this document: HP All-in-One - 24-g010 (ENERGY STAR) User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!