Desktop not recognizing wireless router

[Cap3577]

My computer isn’t recognizing my wireless router. All of a sudden, one day, it just kicked me out of the connection and won’t recognize it at all now. 

[Barachiel]

@Cap3577

Good Day. A warm welcome to the HP community.

I reviewed the case regarding issues with the computer.

I will be delighted to assist you here. 

Please let me know the product number of the computer to assist you further with relevant steps.

Keep me posted. 🙂

[Cap3577]

Sorry. It’s not letting me post right side up!

[Cap3577]

H3Y90AA#ABA

thank you for your help!

[Barachiel]

@Cap3577

Thanks for the response.

Follow this document which will lead you to a guided troubleshooter, which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

Hope this helps. Let me know how it goes. 🙂

[Cap3577]

Hi -

I’ve went thru this automated process and nothing fixed. It starts out as a diognostic check for a laptop, whereas I’m having difficulty with my desktop. Then it asks me to find the frequency bar ofnwhich I don’t have one. Problem still an issue. 

Thx

Craig

[Barachiel]

@Cap3577

Thanks for the response.

This look's like a hardware issue.

I've sent a private message with the required details.

Good luck. 🙂