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Cap3577
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Desktop not recognizing wireless router

HP Recommended
Pavilion 23

My computer isn’t recognizing my wireless router. All of a sudden, one day, it just kicked me out of the connection and won’t recognize it at all now. 

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Barachiel
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@Cap3577

 

Good Day. A warm welcome to the HP community.

 

I reviewed the case regarding issues with the computer.

 

I will be delighted to assist you here. 

 

Please let me know the product number of the computer to assist you further with relevant steps.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

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Cap3577
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D83C3D10-36E0-484D-8E75-63EA7BFD977B.jpeg

Sorry. It’s not letting me post right side up!

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Cap3577
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H3Y90AA#ABA

 

thank you for your help!

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Barachiel
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@Cap3577

 

Thanks for the response.

 

Follow this document which will lead you to a guided troubleshooter, which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

Hope this helps. Let me know how it goes. 🙂

Barachiel
I am an HP Employee

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Cap3577
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Hi -

 

I’ve went thru this automated process and nothing fixed. It starts out as a diognostic check for a laptop, whereas I’m having difficulty with my desktop. Then it asks me to find the frequency bar ofnwhich I don’t have one. Problem still an issue. 

 

Thx

 

Craig

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Barachiel
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@Cap3577

 

Thanks for the response.

 

This look's like a hardware issue.

 

I've sent a private message with the required details.

 

Good luck. 🙂

Barachiel
I am an HP Employee

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