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‎11-13-2021 10:21 AM

HP Recommended
Product: OMEN by HP Desktop PC-880-149
Operating System: Microsoft Windows 10 (64-bit)

One of my work desktops won't connect to wifi it says I need to update the driver. I've tried installing using several of the driver downloads and it still wont work. I know nothing about computers and I need to fix this for my boss but its become incredibly frustrating.

Category:
5 REPLIES 5

‎11-13-2021 10:55 AM

HP Recommended

Hi:

 

According to the parts list for that model it comes with a Realtek RTL8822BE wifi adapter.

 

HP PartSurfer

 

This would be the newest driver that HP has for that model wifi adapter...

 

This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, RTL8822BE, RTL8822CE, RTL8852AE and RTL8852BE wireless LAN Controller in the supported computer models running a supported Windows 10 or Windows 10 Cloud operating system.

 

https://ftp.hp.com/pub/softpaq/sp134001-134500/sp134384.exe 

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‎11-13-2021 11:15 AM

HP Recommended

I've installed it and restarted my computer but it still does not work. When I troubleshoot it still says I need to install a driver and that "windows did not detect a properly installed network adapter." Am I doing something wrong during the install?

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‎11-13-2021 11:58 AM

HP Recommended

The driver is an auto install driver, so if you ran it, then it should have worked automatically.

 

Go to the device manager.

 

Click to expand the Network Adapters device manager category.

 

Do you see the Realtek RTL8822BE wifi adapter listed there?

 

If not, do you see a Network Controller device listed under an Other Devices category?

 

The Network Controller would be the wifi adapter needing the driver and it would have a little ! mark next to it.

 

If you see neither, then there is most likely a hardware problem with the wifi adapter and it would have to be replaced.

 

I recommend replacing it with a better card...

 

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro   HP part # L35282-005

 

You can find the card for sale on eBay.  Search by the HP part number, not the model of the wifi card.

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‎11-13-2021 02:41 PM

HP Recommended

Unfortunately it must be a hardware issue then.

 

Thank you so much for your help!

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‎11-13-2021 03:26 PM

HP Recommended

You're very welcome.

 

You can also have your boss buy a dual band USB wifi adapter for a quick and easy fix.

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