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‎01-06-2019 08:11 AM

HP Recommended
Product: All-in-One 24-e0XX
Operating System: Microsoft Windows 10 (32-bit)

I bought an 'All-in-One 24-e0XX' on  31st  Dec, set  it  up the  same day, turned  it  of  completely  as  I  went away  for  a  few days  and  when  I  switched  it  back  on  the  WiFi  had  completely  dissappeared. Where on the  'Network and Internet' page the WiFi section had previously been  between  'Status' and 'Ethernet'  it  no  longer  existed.

 

Could someone  advise why this could've happened and what I can do to retrieve it?

1 person had the same question
1 REPLY 1

‎01-06-2019 11:36 PM

HP Recommended

I have the same issue and would like to get to the root cause. To fix I shutdown, then unplug the mains power. While unplugged, I press the power on button to ensure any residual power dissipates off the mother board. I then plug the power cord back and switch on. This fixes the issue my end and the WIFI comes back immediately.

 

Doing this really 'ticks me off' as I paid a lot of money for the PC and I know its a factory fault as I have never had this problem before with any of my old PC's 

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