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- Driver Problems

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04-03-2023 10:10 AM
Laptop unable to connect to wi-fi - troubleshooter states Realtek RTL8821CE 802.11ac PCIe Adapter experiencing driver related problems - obviously cannot connect to internet. Any suggestions on how I resolve this issue - thank you in advance.
04-03-2023 11:57 AM
Hi:
The only suggestion I can offer would be to update the Wi-Fi driver to the latest version if you have not done so already.
Restart the PC after installing the driver.
2024.10.228.1 01/31/2023
https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144871.exe
Download the driver from another PC, copy it to a USB flash drive.
Plug the flash drive into your notebook and install the driver from the flash drive.