• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 15-f2000 Laptop PC series (277G5AV)
Microsoft Windows 11

Laptop unable to connect to wi-fi - troubleshooter states Realtek RTL8821CE 802.11ac PCIe Adapter experiencing driver related problems - obviously cannot connect to internet.  Any suggestions on how I resolve this issue - thank you in advance.

2 REPLIES 2
HP Recommended

Hi:

 

The only suggestion I can offer would be to update the Wi-Fi driver to the latest version if you have not done so already.

 

Restart the PC after installing the driver.

 

2024.10.228.1     01/31/2023

 

https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144871.exe 

 

Download the driver from another PC, copy it to a USB flash drive.

 

Plug the flash drive into your notebook and install the driver from the flash drive.

 

HP Recommended

Thank you - I will try that. As I’m not very technical, I was unsure if I could download a driver to a flash drive but obviously I can.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.