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HP Recommended
HP 15-f2000 Laptop PC series (277G5AV)
Microsoft Windows 11

Laptop unable to connect to wi-fi - troubleshooter states Realtek RTL8821CE 802.11ac PCIe Adapter experiencing driver related problems - obviously cannot connect to internet.  Any suggestions on how I resolve this issue - thank you in advance.

2 REPLIES 2
HP Recommended

Hi:

 

The only suggestion I can offer would be to update the Wi-Fi driver to the latest version if you have not done so already.

 

Restart the PC after installing the driver.

 

2024.10.228.1     01/31/2023

 

https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144871.exe 

 

Download the driver from another PC, copy it to a USB flash drive.

 

Plug the flash drive into your notebook and install the driver from the flash drive.

 

HP Recommended

Thank you - I will try that. As I’m not very technical, I was unsure if I could download a driver to a flash drive but obviously I can.

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