• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-03-2023 10:10 AM

HP Recommended
Product: HP 15-f2000 Laptop PC series (277G5AV)
Operating System: Microsoft Windows 11

Laptop unable to connect to wi-fi - troubleshooter states Realtek RTL8821CE 802.11ac PCIe Adapter experiencing driver related problems - obviously cannot connect to internet.  Any suggestions on how I resolve this issue - thank you in advance.

Category:
2 REPLIES 2

‎04-03-2023 11:57 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to update the Wi-Fi driver to the latest version if you have not done so already.

 

Restart the PC after installing the driver.

 

2024.10.228.1     01/31/2023

 

https://ftp.hp.com/pub/softpaq/sp144501-145000/sp144871.exe 

 

Download the driver from another PC, copy it to a USB flash drive.

 

Plug the flash drive into your notebook and install the driver from the flash drive.

 

Was this reply helpful? Yes No

‎04-03-2023 12:12 PM

HP Recommended

Thank you - I will try that. As I’m not very technical, I was unsure if I could download a driver to a flash drive but obviously I can.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.